Deputy Director - Operations (x2 Posts)

Locations UK-Glasgow | UK-Dundee
Job Post Information* : Posted Date 2 weeks ago(08/07/2024 11:00)
# of Posts
Senior Civil Service
Hire Type
Closing Date


Deputy Director - Operations (x2 Posts)


Social Security Scotland: Client Services & Health and Social Care Operations


SCS1: £86,398 to £89,888


Social Security Scotland are recruiting two Deputy Directors to lead the operational divisions responsible for Client Services (benefit processing) and Health and Social Care Operations (who support decision making for disability applications). 


Both roles are full-time, permanent Deputy Director posts and both will have responsibility for their own operational areas, playing an integral role in the organisation’s Executive Team. These critical senior leadership positions within Social Security Scotland come with significant responsibility and will provide challenge and opportunity if you are passionate about making a real difference to the lives of the clients we serve.


Working with four other Deputy Directors to provide senior leadership to Social Security Scotland, you will be responsible for teams comprising Operational Delivery and / or clinically trained Health and Social Care professionals. You will have an influential role in shaping, implementing, and delivering Social Security Scotland’s benefits.


The role will be cross-cutting, complex, and high profile and you will need to demonstrate an ability to deliver impressive performance results in a challenging environment of Ministerial and stakeholder scrutiny. You will need to respond positively to change and support your teams in doing the same.      


You will have extensive engagement with Ministers, senior officials across government and in other public bodies as well as key external stakeholders on the delivery, development, and continuous improvement of the benefits system in Scotland.


More information on the roles can be found in the Candidate Pack


About Us 


Social Security Scotland is an Executive Agency of the Scottish Government launched in September 2018 to deliver benefits to people across Scotland.  We administer devolved Scottish social security benefits in accordance with the Social Security (Scotland) Act 2018 and the Social Security Charter.


Our Charter sets out what people should expect from the Scottish social security system.  It explains how we uphold the principles in the Social Security Scotland Act, how we ensure we take a human-rights based approach to our work, and how we will demonstrate dignity, fairness and respect in all areas of our work.


Social Security Scotland is supported by governance committees including an Executive Advisory Body and an Audit and Assurance Committee. The organisation has six Non-Executive Members who participate in these groups and collectively they perform important roles in providing support and challenge.


Our new Deputy Directors will be expected to interact with these committees as well as contributing to the overall governance and collective leadership of Social Security Scotland, including ensuring we deliver the objectives in our three-year Corporate Plan and annual Business Plan.


Duties and Responsibilities:


Both Deputy Director roles being recruited share a number of duties and responsibilities, as follows:

  • Provide strategic and professional leadership to the operational divisions within Social Security Scotland, with over 3,000 operational delivery and clinically trained health and social care professionals, ensuring that both our values of dignity, fairness and respect and core Civil Service working practices are embedded within our workplace culture.
  • Ensure that client services are delivered in accordance with our Charter and that clients can access support across Scotland in a range of ways and places to suit their needs.
  • Manage risk to protect the reputation and relationships of Social Security Scotland.
  • Review client and stakeholder insight, alongside key internal management information, to improve operational performance whilst balancing delivery costs.
  • As part of the Executive team, deliver significant impact across teams and the wider organisation, contributing to the development and continual improvement of:
    • Operational Policy.
    • Strategic Business Management.
    • Corporate Governance.
    • Strategic Communications.
  • Lead engagement with the Cabinet Secretary and Ministers, including regular briefings on performance and work with senior colleagues in the wider Social Security Directorate within Scottish Government - including Policy and Programme teams - to ensure we continue to deliver a high standard of service in line with our commitments.
  • Oversee workforce planning and operational modelling to ensure Social Security Scotland maintains sufficient capacity and skills to implement new benefits as well as continued delivery of Scottish benefits in line with the Divisional budget.
  • Manage a budget of approximately £150m per year, ensuring compliance with the Scottish Public Finance Manual.


Essential Criteria


In your Supporting Statement, and if invited to interview, you will be expected to answer on the following Essential Criteria which includes both the Specialist and Leadership criteria as set out below:


*We strongly encourage you to structure your Supporting Statement around these criteria


Specialist Criteria


Specialist Expertise

  • You must have experience working at a strategic leadership level in a large, complex operational delivery environment with evidence of leading and managing a multi-disciplinary team; working to a delivery-focused agenda which changes and evolves over time.

Leadership Criteria


Leading collectively 

  • Taking an effective whole system approach to complex, dynamic issues; actively developing wide networks internally and externally, breaking down and collaborating across barriers to deliver outcomes;
  • Being a visible corporate leader, influencing and supporting corporate activities and goals as a member of a senior team.


Developing others

  • Embedding an inclusive, learning culture in your teams, trusting and empowering others and enabling high performance and innovation;
  • Ability to actively manage wellbeing and create an environment where diversity of thinking and perspective is both valued and nurtured.


Leading others

  • Setting clear strategic direction and making high quality decisions which balance risk and stakeholder interests to deliver outcomes;
  • Strong communication skills and the ability to build visibility and awareness with partners and stakeholders.

Understanding and developing self

  • You will demonstrate a strong understanding of yourself as a leader as well as a passion for your work and your own continuous personal development. This includes acting as a role model for inclusive leadership by openly sharing how your personal life experiences and background impact on your thinking and behaviour.


How to Apply


Fully completed applications should be submitted by 23:55 on 4 August 2024


To apply for this post, you must register on our Applicant Tracking System and submit the following documents through such:

  • A CV uploaded to the Applicant Tracking System.
  • A Supporting Statement (no longer than 1500 words) explaining why you consider your skills, qualities, and experience suitable for this role. The system will prompt you to complete this section.

In your CV and Supporting Statement, you should relate your experience to the

Essential Criteria outlined in the Candidate Pack.


Please note that both CV and Supporting Statement must provided via the Applicant Tracking System for your application to be considered. 


Please consult the Candidate Pack and Further Information Pack when preparing your application. 


If there are any technical issues, please contact


Additional Information


The Scottish Government is preparing for the implementation of a new HR and Finance platform and, as a result, some job offers will be subject to an October 2024 start date at the earliest.  This will be confirmed as your application progresses.


This competition is being run in accordance with the Civil Service Recruitment Principles.


If you are shortlisted, you will be provided with full details of the next stages of the selection and assessment process. This will include an individual psychological assessment and a staff engagement panel.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed